Refund policy

Effective Date: 01 August 2024


At Peragon Products, customer satisfaction is our top priority. This document outlines the terms for returning, exchanging, and refunding products to ensure a smooth and transparent process.

  • Return Policy

    Eligibility for Returns:

    You may return a product if:

    1. It is defective or damaged upon delivery.

    2. It is unused, undamaged, and in its original packaging with all accessories.

    3. The return request is initiated within 7 days of delivery.


    Non-Returnable Items:

    1. Products damaged due to improper handling, misuse, or unauthorized installation.

    2. Clearance or promotional sale items.


    Return Process:

    1. Contact our support team at newklevrhome@gmail.com

    2. Provide proof of purchase and photos/videos of the product’s condition.

  • Exchange Policy


    Eligibility for Exchanges:

    Exchanges are allowed for defective, damaged, or incorrect items.


    Process:

    1. Initiate an exchange request within 7 days of delivery.

    2. Follow the same steps as outlined in the Return Process.

    3. Exchanges are subject to product availability.

  • Refund Policy

    Eligibility for Refunds:

    Refunds are issued if:

    1. The product is returned and passes inspection.

    2. A cancellation request is made before the product is shipped.


    Refund Approval:

    1. After receiving the returned product, we will inspect it and notify you of the approval or rejection of the refund.

    2. Approved refunds will be processed within 7-10 business days to the original payment method.


    Shipping Costs:

    1. For defective or incorrect items, we bear the return shipping cost.

    2. For all other cases, the customer is responsible for return shipping.

  • Cancellation Policy


    1. Orders can be canceled before shipment for a full refund.

    2. Once the product is shipped, cancellations are not allowed.